Last month, Schneider Electric celebrated the launch of its EcoCare membership service, alongside prominent Connected Services customers at the newly inaugurated Experience Centre in Warrington.
The EcoCare membership service promises enhanced access to expert advice, expedited emergency response SLAs, and continuous infrastructure monitoring, marking a significant advancement in digital energy management and automation services.
The service also delivers end-to-end energy connectivity solutions, supported by a dedicated team offering 24/7 customer-site monitoring.
We spoke with David Pownall at the launch event
Kelly Becker, President UK & Ireland also added: “Events like this, which provide us with the opportunity to listen to our customers and understand how our services can add value to businesses at every stage in the connected services journey, are incredibly valuable.
Moving forward, members of the EcoCare membership service will benefit from advanced digital functionalities that deliver real-time insights and drive further reduced downtime, enhanced operational effectiveness, and improved environmental sustainability.”
The goals of EcoCare
- Minimise downtime by up to 75% with faster response time to on-site intervention and 24/7 remote monitoring and alarming.
- Reduce planned downtime by up to 40% through a condition-based maintenance approach, enabling dynamic maintenance scheduling.
- Extend asset lifecycle and avoid carbon emissions, contributing to an organisation’s sustainability goals.
These outcomes will be the result of unique benefits of the EcoCare Services package that provides:
- Dedicated Customer Success Management Team orchestrating remote and on-site experts, ensuring access to industry-leading expertise.
- Faster response time with exclusive spare parts discounts for improved efficiency and reliability.
- Innovative digital technologies to enable digital transformation including gaining valuable insights, optimising maintenance, and receiving expert recommendations for enhanced system performance and energy management.
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